3. What are the steps to follow for a successful project and a satisfied client?

All parties agree that clients need to be kept informed and educated right from the design stage. “For example, they need to know that we cannot add products that they may like, simply because there is a lead time for them, and that would disrupt the deadline. You have to think ten steps ahead all the time.”

 

“We need to protect clients from themselves! We have to think ahead for them and let them know if their expectation truly fits your vision, budget and timeframe.”

 

Managing expectations, listening to the client and thoroughly understanding their needs from day one is imperative. “We need to protect clients from themselves! We have to think ahead for them and we have to let them know if their expectation truly fits your vision, budget and timeframe. Be transparent and give them a range of options with the requisite lead times.”


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