I-AM

I-AM creates People-Inspired Experiences. Their work is founded in original customer intelligence – produced by their in-house team of insight and trends consultants. They observe the way customers behave in physical and digital environments, and they interview them to understand the ideal experiences they’re looking for.

This clear understanding of a customer’s functional needs and emotional wants – coupled with a detailed knowledge of our client’s business objectives – informs our entire design process, ensuring that the output of our work delights customers, builds brand advocacy and drives business performance.